Terms of Service
Last updated: October 23, 2026
These terms are an agreement between you and Next Frame Media LLC, a Michigan limited liability company ("Known", "we", "us"), and cover the Known website (keepknown.app) and the Known apps for iOS and Android. By using Known you agree to them. Our Privacy Policy explains how we handle your data.
What Known does — and doesn't
Known reads your receipts, barcodes and VINs, keeps a list of what you own, estimates return, expiry and warranty dates, and checks your items against public U.S. government recall data (CPSC, FDA, USDA FSIS and NHTSA).
- Known is an aid, not a guarantee. Receipt reading and item matching use automated tools, including AI, and can be wrong or incomplete. A recall may be missed, matched to the wrong item, or reach us after it is announced.
- Dates we show are estimates. Each store's actual return policy, the manufacturer's warranty terms and the date printed on a product always win.
- For anything about safety, follow the official recall notice and the manufacturer's instructions. In an emergency, call 911.
Your account
- You can use Known without an account. If you sign in, you are responsible for keeping access to your email address secure.
- You must be at least 13 years old to use Known.
- You can delete your account at any time in the app (home screen → Delete account) or by emailing support@keepknown.app.
Known Plus subscriptions and Plus Forever
- Price. Known Plus is $3.99 per month or $39.99 per year, or a one-time payment of $59.99 for Plus Forever (U.S. dollars, plus any applicable tax), sold on keepknown.app and billed by our payment processor, Stripe.
- Plus Forever. A single payment with no trial and no renewal. It unlocks Plus on the account that bought it for as long as we operate the Known service; it is not transferable and is not a promise that the service will run indefinitely. Buying Plus Forever while a subscription is active ends that subscription at the end of its current paid period.
- Free trial. New subscribers get a 14-day free trial. If you don't cancel before the trial ends, your chosen plan starts and you are charged automatically.
- Automatic renewal. Your subscription renews automatically at the end of each monthly or yearly period, at the then-current price, and your payment method is charged until you cancel. We will tell you in advance of any price change, and it applies from your next renewal.
- Cancel anytime. On keepknown.app, tap your PLUS badge → Manage subscription, or email us. Cancelling stops future renewals; you keep Plus until the end of the period already paid for. Deleting your account also cancels your subscription.
- Refunds. Payments are non-refundable and partial periods are not refunded, except where the law requires otherwise. If something went wrong, email us — we'll make it right where we reasonably can.
- Plus is not sold inside the iOS or Android apps. A subscription bought on the web works in the apps when you sign in with the same email.
Acceptable use
Don't misuse Known: no attempts to access other people's data, overload or disrupt the service, scrape it, reverse-engineer it, or use it for anything unlawful. Upload only receipts and photos you have the right to use. We may suspend access that breaks these rules.
Our content
Known's software, design and name belong to Next Frame Media LLC. Recall information comes from public government sources. Your item list is yours.
Disclaimers and limits
Known is provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows. We are not responsible for decisions you make based on information in Known, including missed return windows, warranties or recalls. To the fullest extent the law allows, our total liability for any claim relating to Known is limited to the amount you paid us in the 12 months before the claim, or $50 if you paid nothing. Some places do not allow these limits, so they may not apply to you.
Changes and ending
We may update these terms; the date above shows the latest version, and material changes will be announced in the app. You can stop using Known at any time. We may discontinue the service with reasonable notice, and if we do we will refund any prepaid, unused subscription time.
Governing law
These terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Michigan, unless the law where you live gives you the right to bring them elsewhere.