Guides › Return policies › PetSmart
PetSmart return policy: how many days you have
PetSmart accepts most products within 60 days with a receipt, in store or by mail for online orders.
| What | Window |
|---|---|
| Most products | 60 days with a receipt. |
| Live pets | 14-day guarantee on fish and small animals with a receipt. |
| Prescription items | Not returnable. |
Compiled from the store's published policy and recent summaries; the official page could not be read by machine, checked 2026-10-27. Policies change; the store's page is the final word: PetSmart returns.
Tip
Treats Rewards purchases can be looked up by phone number.
Holiday returns 2026
60 days from purchase with proof of purchase, in store and online. No holiday extension on the official page. PetSmart holiday return policy →
How Known counts itWhen you photograph a PetSmart receipt, Known sets a return deadline on each line: 60 days. The dashboard shows the dollars still returnable and the date each window closes.
Never miss a return window again
Snap the receipt once. Known reads every item, counts the days for this store, and reminds you before the window closes. No account, nothing to type, free for 300 items.
Open Known, it is freeOther stores
CostcoNo deadline on most items; 90 days on electronics and major appliances.Sam's ClubNo deadline on most items; 90 days on electronics and major appliances.The Home Depot90 days.Lowe's90 days.Walmart90 days.Target90 days.Best Buy15 days.Menards90 days.Meijer90 days.Kroger30 days.ALDI60 days.Trader Joe'sNo deadline.Walgreens30 days.CVS60 days.Amazon30 days.Kohl's180 days; premium electronics 30 days.REI365 days; outdoor electronics 90 days.IKEA365 days new and unopened; 180 days opened.Wayfair30 days.Apple14 days.Macy's30 days.DICK'S Sporting Goods90 days.Dollar General30 days.Dollar TreeExchange only, no refunds.PublixNo deadline (satisfaction guarantee).NordstromNo fixed deadline (case by case).Staples30 days; technology 14 days.Micro Center30 days; some products 15 days.Whole Foods MarketNo deadline (satisfaction guarantee).T.J. Maxx, Marshalls and HomeGoods30 days in store; 40 days for online orders.Ulta Beauty60 days.Sephora30 days.Petco30 days.